KUPPELWIESER
KUPPELWIESER Volker Georg
PhD, Service Management
Volker G. Kuppelwieser est professeur titulaire en marketing à la NEOMA Business School (France). Ses principaux intérêts de recherche sont les expériences de service, le comportement des consommateurs vieillissants et l'inclusion des clients. Il a précédemment occupé plusieurs postes dans le secteur des services et possède 12 ans d'expérience dans l'industrie.
Il enseigne et coordonne des cours de marketing des services, de marketing international des services, de méthodes de recherche et de méthodes quantitatives dans le cadre du PGE, de plusieurs programmes de MSc et de PhD
Il a publié dans des revues telles que Journal of Service Research, Journal of Services Marketing, Annals of Operations Research, Marketing Letters, Human Relations, Journal of Business Research, Journal of Service Management, et Journal of Retailing and Consumer Services, entre autres. Il a également donné de nombreuses présentations lors de conférences et fait office de réviseur et de membre du comité de rédaction pour plusieurs revues de marketing et de comportement organisationnel. Volker est rédacteur en chef adjoint du Journal of Services Marketing et a été rédacteur en chef invité pour différentes revues de marketing.
KUPPELWIESER, V., J.FINSTERWALDER, "Transformative Service Research and Service-Dominant Logic: Quo Vaditis?", Journal of Retailing and Consumer Services, Janvier 2016, vol. 28, pp. 91-98
10.1016/j.jretconser.2015.08.011
KUPPELWIESER, V., D.PEDERZOLI, "Retail companies’ internationalization behaviour and the 2008 crisis", International Journal of Retail & Distribution Management, Septembre 2015, vol. 43, no. 9, pp. 870-894
http://dx.doi.org/10.1108/IJRDM-07-2014-0109
TUZOVIC, S., M.SIMPSON, V.KUPPELWIESER, J.FINSTERWALDER, "From ‘Free’ to Fee: Acceptability of Airline Ancillary Fees and the Effects on Customer Behavior", Journal of Retailing and Consumer Services, Mars 2014, vol. 21, no. 2, pp. 98–107
10.1016/j.jretconser.2013.09.007i
AHMAD HUSAIRI, M., V. G.KUPPELWIESER, "The managerial research implications in marketing: Reality check and future direction" Meet the Editor’ series - Neoma Business School. 2018, Rouen, France
KLAUS, P., V. G.KUPPELWIESER, R.TSIOTSOU, "Exploring the nature of the B2B customer experience (CX): A cross-country approach" dans American Marketing Association Global Marketing SIG Conference in Taormina, 2021, Sicily, Italie
KUPPELWIESER, V. G., P.KLAUS, "Age differs, depending on how you look at it" dans 27th Recent Advances in Retailing and Consumer Science Conference, 2021, Baveno, Italie
KLAUS, P., V. G.KUPPELWIESER, "Examining the ordinary experience – purchase behavior chain" dans 27th Recent Advances in Retailing and Consumer Science Conference, 2021, Baveno, Italie
KUPPELWIESER, V. G., R.TSIOTSOU, M.ROSENBAUM, "Buy me, rent me. People as Products in Prostitution and Rental Services" dans 27th Recent Advances in Retailing and Consumer Science Conference, 2021, Baveno, Italie
SPIELMANN, N., V. G.KUPPELWIESER, "To Retail or Not to Retail: Examining the Relationship between Producer-Retailer Proximity and Price Policies" dans 2nd International Research E-Workshop on Wine Tourism, 2020, Online, France co-auteurs présentés
KUPPELWIESER, V. G., B.BOZIC, "Service recovery and customer trust repair: an integrative approach" dans 15th International Research Conference in Service Management, 2018, La Londe les Maures, France
TUZOVIC, S., G.BEIRARO, V. G.KUPPELWIESER, "The Diffusion of Wearable Health Technology: Investigating Adoption Drivers of Fitness Trackers Across Lead versus Lag Markets" dans Frontiers in Services, 2018, Austin, États-Unis
KLAUS, P., V. G.KUPPELWIESER, "Quantifying the Influence of Every-Day Experiences on Consumers’ Buying Behavior" dans 9th International Research Symposium in Service Management (IRSSM-9), 2018, Ljubljana, Slovénie
VU, H. L., V. G.KUPPELWIESER, "The interrelations between transformative service research, service-dominant logic and customer-dominant logic" dans 9th International Research Symposium in Service Management (IRSSM-9), 2018, Ljubljana, Slovénie
KUPPELWIESER, V. G., P.KLAUS , "Ageing Customers and their experiences" dans 15th La Londe International Conference, 2018, La Londe-les-Maures, France
KUPPELWIESER, V. G., B.BOZIC, "Service Recovery vs. Trust Recovery" dans The La Londe Conference, 2018, La Londe les Maures, France
KLAUS, P., V. G.KUPPELWIESER, "Less Than Ordinary – Quantifying the Influence of Every-Day Experiences On Consumers’ Buying Behavior" dans AMA SERVSIG International Research Conference, 2018, Paris, France
TUZOVIC, S., V. G.KUPPELWIESER, C.BIANCHI, "The Quantified Self Movement: Comparing Perceptions and Adoption of Fitness Trackers between U.S. and Latin American Consumers" dans Frontiers in Services Conference, 2017, New York, États-Unis
PUTINAS, A.-C., V. G.KUPPELWIESER, "Investigation of vicarious embarrassment in customer-to-customer relationships" dans QUIS 15 - The 15th International Research Symposium on Service Excellence in Management, 2017, Porto, Portugal
TUZOVIC, S., V. G.KUPPELWIESER, C.BIANCHI, "Understanding Consumer Adoption of Smart Health Wearables: An Empirical Analysis in Chile and the U.S" dans QUIS 15 - The 15th International Research Symposium on Service Excellence in Management, 2017, Porto, Portugal
BEN ABDELAZIZ, F., V. G.KUPPELWIESER, "Towards the Use of Chronological Age in Research – A Cautionary Note" dans 83rd meeting of the European working group on multicriteria decision aiding (EWG-MCDA), Novembre, 2016, Barcelona, EspagneDOI : 10.1016/j.jretconser.2016.05.016
KUPPELWIESER, V. G., J.FINSTERWALDER, R.FISK, "Four studies on interaction behavior in group service encounters" dans Frontiers in Service 2016, 2016, Bergen, Norvège
BEN ABDELAZIZ, F., V. G.KUPPELWIESER, "Towards the Identification of Important and Non-correlational Criteria – a Multiobjective Approach" dans 83rd meeting of the European working group on multicriteria decision aiding (EWG-MCDA), 2016, Barcelona, Espagne
TUZOVIC, S., V.KUPPELWIESER, A.GIERKE, "The Rise of Self-Tracking: Investigating the Adoption of Fitness Trackers and the Relationship on Preventive Health Care" dans Australian and New Zealand Marketing Academy Conference (ANZMAC), 2015, Sydney, Australie
BEN ABDELAZIZ, F., V.KUPPELWIESER, O.MEDEB, "Unstable interactions in customers’ decision making" dans 82nd meeting of the European working group on multicriteria decision aiding (EWG-MCDA), 2015, Odense, Suède
TRINCHERA, L., G.RUSSOLILLO, V.KUPPELWIESER, "Categorical Data in PLS Path Modeling: A Marketing Study" dans Correspondence Analysis and Related Methods (CARME), 2015, Naples, Italie
KUPPELWIESER, V., P.KLAUS, Y.BARUCH, A.MANTHIOU, "The missing link? Fairness as the ultimate determinant of service profitability" dans QUIS 14 - The 14th International Research Symposium on Service Excellence in Management, 2015, Shanghai, Chine
KUPPELWIESER, V., J.FINSTERWALDER, "Quo vadis Transformative Service Research?" dans QUIS 14 - The 14th International Research Symposium on Service Excellence in Management, 2015, Shanghai, Chine
KUPPELWIESER, V., J.FINSTERWALDER, "Marketing for the social good - Reflecting on Transformative Service Research in the Light of Service-Dominant Logic" dans 3rd International Conference on Contemporary Marketing Issues (ICCMI 2015), 2015, London, Royaume-Uni
FINSTERWALDER, J., V.KUPPELWIESER, R.FISK, S.TUZOVIC, "Measuring the Self, the Social and the Task Oriented Side of Service Customers in Joint Co-creation Experiences" dans 17th AMS World Marketing Congress, 2014, Lima, Pérou
KUPPELWIESER, V., M.TOUZANI, S.TUZOVIC, M.SIMPSON, J.FINSTERWALDER, "What Goes Around, Comes Around: The Effect of Employee’s Flirtation on Customer’s Encounter Satisfaction" dans AMA ServSIG International Service Research Conference, 2014, Thessaloniki, Grèce
TUZOVIC, S., J.WIRTZ, V.KUPPELWIESER, "Is the Role of Marketing Diminishing? Results From Three Geographical Regions: Asian, Europe and USA" dans 42nd European Marketing Academy Annual Conference (EMAC), 2013, Istanbul, Turquie
TUZOVIC, S., M.SIMPSON, V.KUPPELWIESER, H.SONGER, "Measurement of service convenience in health care" dans AMA ServSIG International Service Research Conference, 2012, Helsinki, Finlande
FINSTERWALDER, J., V.KUPPELWIESER, S.TUZOVIC, "Empirical Evidence of Service Quality in Group Encounters" dans International Research Symposium in Service Management – Service Imperatives in the New Economy, 2010, Maurice
KUPPELWIESER, V., "The Effect of Stewardship Behaviour on Service Creativity" dans Rostocker Dienstleistungstagung, 2010, Rostock, Allemagne
KUPPELWIESER, V., J.FINSTERWALDER, "The Influence of Informal Leaders on Service Satisfaction in a Group of Customers" dans Rostocker Dienstleistungstagung, 2010, Rostock, Allemagne
KUPPELWIESER, V., M.GOUTHIER, "Transformational Leadership als Treiber von Dienstleistungsinnovationen" dans 1.Rostocker Dienstleistungstagung, 2008, Allemagne
KUPPELWIESER, V., Beziehungsmaßnahmen als Zusatzdienstleistung: Eine empirische Betrachtung des Kundennutzens, Tectum, 2006
KUPPELWIESER, V. G. - "Open and Current Research Questions in Marketing – a Chance for Decision Science Researchers to Step in?" - 2016, Hammamet, Tunisie
KLAUS, P., V. G.KUPPELWIESER, "Linking Experiential Value and Consumer Behavior – An Empirical Examination in Three Service Contexts" dans 16th International Research Symposium on Advancing Service Research and Practice (QUIS 16), 2019, Karlstad, Suède
VU, H. L., V. G.KUPPELWIESER, "A synthesis of nine years of transformative service research (TSR)" dans 16th International Research Symposium on Advancing Service Research and Practice (QUIS 16), 2019, Karlstad, Suède
VU, H. L., V. G.KUPPELWIESER, "Visitors’ perceptions on the influences of digital innovation at tourism sites on community well-being" dans 10th International Research Symposium in Service Management (IRSSM-10), 2019, Dubai, Émirats Arabes Unis
VU, H. L., V. G.KUPPELWIESER, "A Synthesis of Nine Years of Transformative Service Research (TSR)" dans Frontiers in Services, 2019, Singapour
KLAUS, P., V. G.KUPPELWIESER, "Robots are everywhere!" dans 26th Recent Advances in Retailing and Consumer Science Conference, 2019, Tallin, Estonie
KLAUS, P., V. G.KUPPELWIESER, "The Impact of CX on Customers’ Perceived Value and Their Behavior" dans 26th Recent Advances in Retailing and Consumer Science Conference, 2019, Tallinn, Estonie
KUPPELWIESER, V. G., B.BOZIC, "Money recovers trust - does it?" dans International Research Symposium in Service Management, 2018, Ljubljana, Slovénie
KUPPELWIESER, V. G., B. BOZIC, "Money recovers trust – does it?" dans 9th International Research Symposium in Service Management (IRSSM-9), 2018, Ljubljana, Slovénie
PUTINAS, A.-C., V. G.KUPPELWIESER, C.ROLAND-LÉVY, "Investigation of discrete vicarious social emotions - Antecedents and outcomes of vicarious embarrassment and its relevance in consumption settings" dans International Congress of Applied Psychology (ICAP 2018), Canadian Psychological Association's 79th Annual General Meeting, 2018, Montreal, Canada
BIANCHI, C., S.TUZOVIC, V. G.KUPPELWIESER, "Investigating the Drivers of Wearable Technology Adoption in Chile" dans BALAS Annual Conference, 2018, California, États-Unis
BEN ABDELAZIZ, F., V. G.KUPPELWIESER, O.MEDDEB, "Unstable interactions in customers’ decision making: A marketing application" dans The International Conference on Multiple Objective Programming and Goal Programming (MOPGP), 2017, Metz, France
PUTINAS, A.-C., V. G.KUPPELWIESER, "Understanding the emotional influences of fellow customers - vicarious experiences during service delivery" dans Conference of the European Institute of Retailing and Services Studies (EIRASS), 2017, Vancouver, Canada
MANTHIOU, A., K.AYADI, V. G.KUPPELWIESER, "The social media scape: An integrative framework and measurement scale", Global Marketing Conference, 2016, Hong Kong
TUZOVIC, S., V. G.KUPPELWIESER, A.GIERKE, "m-Health Fitness and Wellness Wearables: Investigating how consumers embrace new ways to monitor and manage their health" dans AMA SERVSIG International Research Conference, 2016, Maastricht, Pays-Bas
MANTHIOU, A., K.AYADI, V. G.KUPPELWIESER, "The social media scape: An integrative framework and measurement scale" dans 2016 Global Marketing Conference, 2016, Conrad Hong Kong, Hong Kong
KUPPELWIESER, V., O.BOUJENA, "You have the new iPhone?! Customers Perceptions of Planned Obsolescence" dans 3rd International Conference on Contemporary Marketing Issues (ICCMI), Kingston University, 2015, London, Royaume-Uni
KUPPELWIESER, V., D.PEDERZOLI, "Retailers’ Internationalization Before and After the Subprime Crisis: Trends and Patterns" dans Conference of the European Institute of Retailing and Services Studies (EIRASS), 2014, Bucharest, Roumanie
KUPPELWIESER, V. G., J.FINSTERWALDER, R.FISK, S.TUZOVIC, "Measuring the three “layers” of a service customer in joint co-creation experiences" dans 23nd Annual Frontiers in Service Conference, 2014, Miami, États-Unis
BOUTRY-ROBINOT, E., N.PEYPOCH, V.KUPPELWIESER, "Do Green Actions Really Satisfy My Customers? Evaluating the Impact of Environmental Strategies on Satisfaction Hotel Performance: An International Study" dans TTRA European Chapter Conference "New Directions: Travel and Tourism in the Crossroads", 2013, Dublin, Irlande
KUPPELWIESER, V., S.TUZOVIC, M.SIMPSON, J.FINSTERWLADER, "Feeling ‘Nickel and Dimed’? Consumer Appraisals of Ancillary Fees – Understanding Antecedents of Consumers’ Perceptions and Affective Responses" dans QUIS 13, The 13th International Research Symposium on Service Excellence in Management, 2013
KUPPELWIESER, V., S.TUZOVIC, J.WIRTZ, A.SCAVARDA, "Understanding the Role of Marketing in today’s Enterprises: A Cross-cultural, Multi-industry Comparison" dans 22nd Annual Frontiers in Service Conference 2013, Taipei, Taiwan, 2013
DIEHL, M.-R., D.PATIENT, V.KUPPELWIESER, "Bearers of bad news: The manager's perspective on direct involvement in layoffs" dans Academy of Management Conference, 2013, Lake Buena Vista (Orlando), États-Unis
KUPPELWIESER, V. G., J.BETH, S.TUZOVIC, "The Power of Memories: The Influence of Childhood Memories on Brand Attachment" dans 4th Asia-Pacific Business Research Conference, 2013, Singapore, Singapour
KUPPELWIESER, V., R.GREFRATH, G.CHIUMMO, "Creating Service Innovation Through Customer Integration Competence" dans AMA ServSIG International Service Research Conference, 2012, Finlande
KUPPELWIESER, V., "Future Time Perspective and the Satisfaction-Loyalty Link" dans AMA ServSIG International Service Research Conference., 2012, Finlande
C., T., M.SIMPSON, V.KUPPELWIESER, S.S., "Measurement of service convenience in health care" dans AMA ServSIG International Service Research Conference, 2012, Finlande
FINSTERWALDER, J., V.KUPPELWIESER, S.TUZOVIC, "Service co-creation to recover from a major disaster" dans AMA ServSIG International Service Research Conference, 2012, Finlande
SIMPSON, M., S.TUZOVIC, V.KUPPELWIESER, J.FINSTERWALDER, "At the Mercy of Airlines: Investigating the Experience and Behavioral Implications of Anger and Dissatisfaction of Ancillary Airline Fees" dans 20th Annual Frontiers in Service Conference 2011, 2011, Ohio, États-Unis
SIMPSON, M., S.TUZOVIC, V.KUPPELWIESER, J.FINSTERWALDER, "Price partitioning and people-processing services: Does service unbundling lead to retaliatory customer behavior? – An empirical investigation in the airline industry." dans ISES Global Conference of Service Excellence, 2011, Singapour
BELLM, T., D.RADIC, V.KUPPELWIESER, "Socially Desirable Responding in Service Research" dans The 12th International Research Symposium on Service Excellence in Management,, 2011, New York, États-Unis
SIMPSON, M., S.TUZOVIC, V.KUPPELWIESER, J.FINSTERWALDER, "Unbundling in the airline industry: An empirical study of airline fees and their consequences on customer behavior" dans The 12th International Research Symposium on Service Excellence in Management, 2011, New York, États-Unis
SIMPSON, M., S.TUZOVIC, V.KUPPELWIESER, F.S., "When does price partitioning lead to complaining and negative word of mouth? A comparison of airline fees for core flight services versus entertainment services" dans Australian and New Zealand Marketing Academy Conference (ANZMAC), 2011, Australie
KUPPELWIESER, V., J.FINSTERWALDER, M.KENNING, K.VOGUES, "A Model of Customer and Employee Empowerment in Solution Selling: Some Research Directions" dans 13th International Business Research Conference, 2010, Melbourne, Australie
KUPPELWIESER, V., J.FINSTERWALDER, "Does an Informal Leader in a Group of Customers Influence Service Satisfaction?" dans AMA ServSIG International Service Research Conference 2010, 2010, Porto, Portugal
KUPPELWIESER, V., J.FINSTERWALDER, "I Can't Get No Satisfaction? - How Different Roles in Customer Groups Influence Satisfaction with the Service" dans Australian and New Zealand Marketing Academy Conference (ANZMAC), 2010, Nouvelle-Zélande
PARZEFALL, M.-R., V.KUPPELWIESER, "Increasing understanding of the antecedents and outcomes of social capital - an employee perspective" dans Academy of Management Conference 2010, 2010, Montreal, Canada
KUPPELWIESER, V., J.FINSTERWALDER, "Investigating Informal Leaders as Influencers of Service Satisfaction in a Group of Customers" dans 19th Annual Frontiers in Service Conference, 2010, Karlstad, Suède
SIMPSON, M., S.TUZOVIC, V.KUPPELWIESER, J.FINSTERWALDER, "It's about Me, You, You and You...: Social and Task-oriented Customer Engagement in a Group Service Encounter" dans Australian and New Zealand Marketing Academy Conference (ANZMAC), 2010, Christchurch, Nouvelle-Zélande
KUPPELWIESER, V., "The Effect of Managers' Stewardship Behaviour on Employees' Creativity in Services" dans vhb-Pfingsttagung, 2010, Bremen, Allemagne
KUPPELWIESER, V., J.FINSTERWALDER, S.TUZOVIC, "The Influence of Individual and Team Member Contributions on Service Quality within a Customer Group" dans AMA ServSIG International Service Research Conference 2010, 2010, Porto, Portugal
FINSTERWALDER, J., V.KUPPELWIESER, "The Quality Construct for Multiple Customers – Evidence from Group Service Research" dans German-French-Austrian Conference on Quantitative Marketing, 2010, Wien, Autriche
KUPPELWIESER, V., J.FINSTERWALDER, "Understanding Service Customer Groups: Examining the Influence of Different Roles in a Group on Service Satisfaction" dans German-French-Austrian Conference on Quantitative Marketing, 2010, Wien, Autriche
KUPPELWIESER, V. G., J.FINSTERWALDER, "I Can't Get No Satisfaction? - How Different Roles in Customer Groups Influence Satisfaction with the Service" dans Australian and New Zealand Marketing Academy Conference (ANZMAC), 2010, Nouvelle-Zélande
KUPPELWIESER, V., M.GOUTHIER, R.PIDZIK, "Customer Empowerment and its Effect on Customer Satisfaction" dans QUIS 11 The Service Conference, 2009, Allemagne
KUPPELWIESER, V., M.GOUTHIER, B.BIENZEISLER, C.WINTER, "Empowering Service Customers: Are They More Satisfied?" dans 18th Annual Frontiers in Service Conference, 2009, États-Unis
KUPPELWIESER, V., M.GOUTHIER, B.BIENZEISLER, C.WINTER, "Effect of Transformational Leadership on Company Success through Customer and Employee Innovativeness in Services" dans European Association for Research on Services (RESER), 2008, Allemagne
KUPPELWIESER, V., M.GOUTHIER, B.BIENZEISLER, C.WINTER, "Transformational Leadership and Service Innovation." dans In W. Ganz, F. Kicherer & A. Schletz (Eds) - European Association for Research on Services (RESER) 2008, 2008, Allemagne
KUPPELWIESER, V., M.SIMPSON, C., "Value Creation in Online Services" dans Service Value: Forum Dienstleistungsmanagement., M. BRUHN et K. HADWICH Ed., Springer, pp. 457-465, 2014DOI : https://doi.org/10.1007/978-3-658-02140-5_20
KUPPELWIESER, V., J.FINSTERWALDER, "Challenges in Fieldwork Researching Group Service Experiences at a Whitewater Rafting Provider in New Zealand" dans Fieldwork in Tourism - Methods, Issues and Reflections., M. Hall Ed., Routledge, pp. 240-248, 2011DOI : https://doi.org/10.1007/978-3-8349-6664-3_18
KUPPELWIESER, V., J.FINSTERWALDER, "Productivity in Customer Groups" dans IDienstleistungsproduktivität: Forum Dienstleistungsmanagement., M. Bruhn, K. Hadwich & D. Georgi Eds, pp. 415-432, 2011
KUPPELWIESER, V., M.KNOPREL, "Ergeben Serviceorientierung und Brand Behavior ein Branded Service Behavior? – Der Versuch einer Zusammenführung" dans Serviceorientierung im Unternehmen: Forum Dienstleistungsmanagement., M. Bruhn & B. Stauss Ed., Gabler Wiesbaden, pp. 356-371, 2010
KUPPELWIESER, V., M.GOUTHIER, "Innovativität bei Dienstleistern durch transformationale Führung: Zusammenhänge und theoretische Entwicklung" dans Perspektiven des Innovationsmanagements 2009., R. Gleich & P. Russo Ed., LIT, pp. 157-171, 2010
KUPPELWIESER, V., "Transformationale Führung von Vertriebsmitarbeitern im Solution Selling" dans Marketing von Solutions., D. Woisetschläger, M. Michaelis, H. Evanschitzky, A. Eiting & C. Backhaus Eds, Wesbaden, pp. 133-146, 2010DOI : https://doi.org/10.1007/978-3-8349-6302-4_6
DOPPELBERGER, T., V. G.KUPPELWIESER, "Spin-off – Ein Karrieresprungbrett für Wissenschaftler" dans Handbuch Wissenschaft kommunizieren., A. Archut et al. Ed., Raabe, 2008
MANTHIOU, A., V. G. KUPPELWIESER, "An ethical triangulation approach to tourism", Tourism Management, Août 2025, vol. 109DOI : 10.1016/j.tourman.2025.105154
FENG, Z., V. G. KUPPELWIESER, "Exploring CSR Authenticity and Cognitive CSR Proximity: Engaging Chinese Consumers in Virtual CSR", Corporate Communications: An International Journal, Février 2025DOI : 10.1108/CCIJ-07-2024-0123
KUPPELWIESER, V. G., M. S. ROSENBAUM, "From static to smart: AI-generated dynamic scales for contextual marketing measurement", Journal of Services Marketing, Mai 2025DOI : 10.1108/JSM-03-2025-0155
KUPPELWIESER, V. G., "The inclusion delusion: service research's dangerous disconnect from disabled reality" à paraître Journal of Services Marketing
FENG, Z., V. G. KUPPELWIESER, "Nonspatial CSR proximity in virtual CSR: an exploratory research among young consumers", Young Consumers, Juin 2025DOI : 10.1108/YC-09-2024-2231
COBELLI, N., F. CASSIA, A. ZARDINI, V. G. KUPPELWIESER, "Pharmacies providing health services: Attitudes toward eHealth in Italy", Journal of Retailing and Consumer Services, Janvier 2024, vol. 76DOI : https://doi.org/10.1016/j.jretconser.2023.103568
MANTHIOU, A., I. ULRICH, V. G. KUPPELWIESER, "The travel influencer construct: An empirical exploration and validation", Tourism Management, Avril 2024, vol. 101, pp. 104858DOI : 10.1016/j.tourman.2023.104858
RAHMAN, M. H. A., J. FINSTERWALDER, V. G. KUPPELWIESER, "Ageing and wellbeing co-creation: systematic literature review and future avenues for Transformative Service Researchers", Service Industries Journal, Juillet 2024DOI : 10.1080/02642069.2024.2363934
WETZELS, R., M. WETZELS, J. LEMMINK, D. GREWAL, V. G. KUPPELWIESER, "Service experience lies in the eye of the beholder: contextualizing extant literature toward integrating eye-tracking in service research", Journal of Services Marketing, Novembre 2024, vol. 38, no. 9, pp. 1117-1131DOI : 10.1108/JSM-06-2024-0299
KUPPELWIESER, V. G., P. KLAUS, "Future research directions: Enhancing the citizenship experience", Journal of Retailing and Consumer Services, Novembre 2024, vol. 81DOI : https://doi.org/10.1016/j.jretconser.2024.103973
BIANCHI, C., S. TUZOVIC, V. G. KUPPELWIESER, "Investigating the Drivers of Wearable Technology Adoption for Healthcare in South America", Information Technology and People, Mars 2023, vol. 36, no. 2DOI : 10.1108/ITP-01-2021-0049
MANTHIOU, A., V. G. KUPPELWIESER, P. KLAUS, "Reevaluating Tourism Experience Measurements: An Alternative Bayesian Approach", Current Issues in Tourism, Septembre 2023, vol. 26, no. 18, pp. 2948–2964DOI : 10.1080/13683500.2022.2106193
MANTHIOU, A., V. G. KUPPELWIESER, "Consumer Reaction to Decelerated Tourism: Pace, Inherent Virtue, and Environmental Concern,", Journal of Travel Research, Septembre 2023, vol. 62, no. 7DOI : https://doi.org/10.1177/00472875221130293
ROSENBAUM, M., V. G. KUPPELWIESER, G. C. RAMIREZ, A. R. OREJUELA, "Understanding health center–client relationships in the context of a developing Latin America country", International Journal of Hospitality Management, Juillet 2023, vol. 112DOI : 10.1016/j.ijhm.2022.103419
ROSENBAUM, M. S., V. G. KUPPELWIESER, G. CONTRERAS RAMIREZ, A. MANTHIOU, "People and place attachment: Exploring compliance in neighborhood health centers", Health Marketing Quarterly, Octobre 2023, vol. 40, no. 4, pp. 375-395DOI : 10.1080/07359683.2022.2161334
KUPPELWIESER, V. G., N. SPIELMANN, D. VEGA, "Humanitarian Crisis: The (Un)Certainty of Servicescapes and their Impact on Frontline Actors", Journal of Service Research, Août 2023, vol. 26, no. 3, pp. 371–388DOI : 10.1177/10946705231159715
KLAUS, P., V. G. KUPPELWIESER, K. HEINONEN, "Quantifying the influence of customer experience on consumer share-of-category", Journal of Retailing and Consumer Services, Juillet 2023, vol. 73, no. 103375DOI : https://doi.org/10.1016/j.jretconser.2023.103375
MANTHIOU, A., V. G. KUPPELWIESER, "Comment promouvoir des offres de « slow tourisme » ?", Le Quotidien du tourisme, Décembre 2023
KUPPELWIESER, V. G., P. KLAUS, A. MANTHIOU, L. D. HOLLEBEEK, "The Role of Customer Experience in the Perceived Value-Word-of-Mouth Relationship", Journal of Services Marketing, Mai 2022, vol. 36, no. 3, pp. 364–378DOI : 10.1108/JSM-11-2020-0447
FINSTERWALDER, J., V. G. KUPPELWIESER, R. FISK, "Dynamics of Individual Actors’ Self, Social, and Task Pre-Dispositions in Multi-Actor Service Ecosystems", Journal of Business Research, Avril 2022, vol. 147, pp. 518-531DOI : 10.1016/j.jbusres.2022.04.023
KUPPELWIESER, V. G., P. KLAUS, "Measuring customer experience quality: The EXQ scale revisited", Journal of Business Research, Mars 2021, vol. 126, pp. 624-633DOI : https://doi.org/10.1016/j.jbusres.2020.01.042
BERLAK, J., S.HAFNER, V. G.KUPPELWIESER, "Digitalization’s impacts on productivity: a modelbased approach and evaluation in Germany’s building construction industry", Production Planning and Control, Mars 2021, vol. 32, no. 4, pp. 335-345DOI : https://doi.org/10.1080/09537287.2020.1740815
MANTHIOU, A., P. KLAUS , V. G. KUPPELWIESER, W. REEVES, "Man vs Machine: Examining the Three Themes of Service Robotics in Tourism and Hospitality", Electronic Markets, Septembre 2021, vol. 31, no. 3, pp. 511–527DOI : 10.1007/s12525-020-00434-3
LECOEUVRE, L., R. TURNER, V. G. KUPPELWIESER, "Customer experience in the B2B area: the impact of age-related impressions", Journal of Retailing and Consumer Services, Janvier 2021, vol. 58, pp. 1-7DOI : 10.1016/j.jretconser.2020.102216
KUPPELWIESER, V. G., P. KLAUS, "Revisiting the Age Construct: Implications for Service Research", Journal of Service Research, Novembre 2021, vol. 24, no. 3, pp. 372-389DOI : 10.1177/1094670520975138
KUPPELWIESER, V. G., P. KLAUS, "Customer Experience quality in African B2B contexts", Journal of Services Marketing, Novembre 2021, vol. 35, no. 7DOI : 10.1108/JSM-07-2020-0321
KUPPELWIESER, V. G., F. BEN ABDELAZIZ, O. MEDDEB, "Unstable interactions in customers’ decision making: an experimental proof", Annals of Operations Research, Novembre 2020, vol. 294, pp. 479–499DOI : 10.1007/s10479-018-2944-6
FINSTERWALDER, J., V. G.KUPPELWIESER, "Intentionality and transformative services: Wellbeing co-creation and spillover effects", Journal of Retailing and Consumer Services, Janvier 2020, vol. 52, pp. 1-10DOI : 10.1016/j.jretconser.2019.101922
FINSTERWALDER, J., V. G.KUPPELWIESER, "Equilibrating Resources and Challenges During Crises: A Framework for Service Ecosystem Wellbeing", Journal of Service Management, Novembre 2020, vol. 31, no. 6, pp. 1107-1129DOI : 10.1108/JOSM-06-2020-0201
KUPPELWIESER, V. G., A.-C.PUTINAS, M.BASTOUNIS, "Toward Application and Testing of Measurement Scales and an Example", Sociological Methods & Research, Mai 2019, vol. 48, no. 2, pp. 326-349DOI : 10.1177/0049124117701486
KUPPELWIESER, V. G., P. KLAUS, A. MANTHIOU, O. BOUJENA, "Consumer Responses to Planned Obsolescence", Journal of Retailing and Consumer Services, Mars 2019, vol. 47, pp. 157-165DOI : 10.1016/j.jretconser.2018.11.014
HOLLEBEEK, L. D., D. E.SPROTT, T. W.ANDREASSEN, C.COSTLEY, P.KLAUS, V. G.KUPPELWIESER, A.KARAHASANOVIC, T.TAGUCHI, J.UL ISLAM, R. A.RATHER, "Customer Engagement in Evolving Technological Environments: Synopsis and Guiding Propositions", European Journal of Marketing, Septembre 2019, vol. 53, no. 9, pp. 2018-2023DOI : 10.1108/EJM-09-2019-970/full/html
BOZIC, B., V. G.KUPPELWIESER, "Customer trust recovery: an alternative explanation", Journal of Retailing and Consumer Services, Avril 2019, vol. 49, pp. 208-218
KUPPELWIESER, V. G., "Blended Learning in Service Marketing: Are We Lacking Behind?,", AMA SERVSIG, Mai 2019
KUPPELWIESER, V. G., P. KLAUS, Y. BARUCH, A. MANTHIOU, "The missing link? Fairness as the ultimate determinant of service profitability. (Eng)/ Le chaînon manquant – l’équité comme déterminant ultime de la rentabilité des services ?! (Fr)", Recherche et Applications en Marketing, Janvier 2018, vol. 33, no. 2, pp. 46-74DOI : 10.1177/2051570717745833
KUPPELWIESER, V., J.FINSTERWALDER, "Transformative Service Research and Service-Dominant Logic: Quo Vaditis?", Journal of Retailing and Consumer Services, Janvier 2016, vol. 28, pp. 91-98DOI : 10.1016/j.jretconser.2015.08.011
KUPPELWIESER, V. G., M.TOUZANI, "Attraction During the Service Encounter: Examining the Other Side of the Coin", Journal of Services Marketing, Avril 2016, vol. 30, no. 5, pp. 504-518DOI : 10.1108/JSM-06-2015-0211
TUZOVIC, S., V. G.KUPPELWIESER, "Developing a framework of service convenience in health care: An exploratory study for a primary care provider", Health Marketing Quarterly, Mai 2016, vol. 33, no. 2, pp. 127-148DOI : 10.1080/07359683.2016.1166840
KUPPELWIESER, V., D.PEDERZOLI, "Retail companies’ internationalization behaviour and the 2008 crisis", International Journal of Retail & Distribution Management, Septembre 2015, vol. 43, no. 9, pp. 870-894DOI : http://dx.doi.org/10.1108/IJRDM-07-2014-0109
TUZOVIC, S., M.SIMPSON, V.KUPPELWIESER, J.FINSTERWALDER, "From ‘Free’ to Fee: Acceptability of Airline Ancillary Fees and the Effects on Customer Behavior", Journal of Retailing and Consumer Services, Mars 2014, vol. 21, no. 2, pp. 98–107DOI : 10.1016/j.jretconser.2013.09.007i
KUPPELWIESER, V., M.SARSTEDT, "Applying the future time perspective scale to advertising research", International Journal of Advertising, Mars 2014, vol. 33, no. 1, pp. 113-136DOI : https://doi.org/10.2501/IJA-33-1-113-136
WIRTZ, J., S.TUZOVIC, V.KUPPELWIESER, "The Role of Marketing in Todays' Entreprises", Journal of Service Management, Mars 2014, vol. 25, no. 2, pp. 171-194DOI : 10.1108/JOSM-01-2014-0037
HAIR, J. F., M.SARSTEDT, L.HOPKINS, V.KUPPELWIESER, "Partial Least Squares Structural Equation Modeling (PLS-SEM): An Emerging Tool in Business Research", European Business Review, Février 2014, vol. 26, no. 2, pp. 106-121DOI : https://doi.org/10.1108/EBR-10-2013-0128
KUPPELWIESER, V., M.SARSTEDT , "Exploring the Influence of Customers’ Time Horizon Perspectives on the Satisfaction-Loyalty Link", Journal of Business Research, Décembre 2014, vol. 67, no. 12, pp. 2620–2627DOI : 10.1016/j.jbusres.2014.03.021
KUPPELWIESER, V., M.SARSTEDT, S.TUZOVIC, "The Role of Context and Motivation Variables in Mobile Commerce Usage - A Further Perspective on Chong", Technological Forecasting and Social Change, Octobre 2014, vol. 88, no. 8, pp. 156-161DOI : 10.1016/j.techfore.2014.06.024
TUZOVIC, S., V. G.KUPPELWIESER, "Enhancing the Marketing Learning Experience with Educational Blogging and Analytics: Course Design and Pedagogical Effectiveness", Journal of Innovative Education Strategies, Janvier 2014
KUPPELWIESER, V., M.SIMPSON, G.CHIUMMO, "1+1 Does not Always Equal Value Creation: The Case of You Tube", Marketing Letters, Septembre 2013, vol. 24, no. 3, pp. 311-321DOI : https://doi.org/10.1007/s11002-013-9246-1
FINSTERWALDER, J., V.KUPPELWIESER, M.DE VILLERS, "The Effects of Film Trailers on Shaping Service Consumer Expectations in the Entertainment Industry – A Qualitative Analysis", Journal of Retailing and Consumer Services, Novembre 2012, vol. 19, no. 6, pp. 589-595DOI : https://doi.org/10.1016/j.jretconser.2012.07.004
PARZEFALL, M., V.KUPPELWIESER, "Understanding the antecedents, the outcomes and the mediating role of social capital : An employee perspective", Human Relations, Avril 2012, vol. 65, no. 4, pp. 447-472DOI : https://doi.org/10.1177/0018726711431853
KUPPELWIESER, V., G.CHIUMMO, R. S.GREFRATH, "A Replication and Extension of Hennig-Thurau’s Concept of COSE", Journal of Customer Behavior, Mars 2012, vol. 11, no. 3, pp. 241-259DOI : https://doi.org/10.1362/147539212X13469450373074
FINSTERWALDER, J., V.KUPPELWIESER, "Co-creation by engaging beyond oneself: the influence of task contribution on perceived customer-to-customer social interaction during a group service encounter", Journal of Strategic Marketing, Novembre 2011, vol. 19, no. 7, pp. 607-618DOI : https://doi.org/10.1080/0965254X.2011.599494
KUPPELWIESER, V., J.FINSTERWALDER, "Psychological Safety, contributions and service satisfaction of customers in group service experiences", Managing Service Quality, Novembre 2011, vol. 21, no. 6, pp. 617-635DOI : https://doi.org/10.1108/09604521111185619
KUPPELWIESER, V., "Stewardship Behavior and Creativity", Management revue -The International Review of Management Studies, Mars 2011, vol. 22, no. 3, pp. 274-295
KUPPELWIESER, V., R.GREFRATH, A.DZIUK, "A Classification of Brand Pride Using Trust and Commitment", International Journal of Business and Social Science, Janvier 2011, vol. 2, no. 3, pp. 36-45
KUPPELWIESER, V. G., M.FISCHER, H.FOCK, "Kleinvieh macht Mist: Bewertung eines Mittelständlers nach DCF", Finance, Janvier 2006, vol. 6, no. 10, pp. 70-71